Customer Service

Customers With Confirmed Reservation

  • UK + 44 203582 8218
  • USA + 1 855 454 9316
  • Canada + 1 855 454 9316
  • Spain + 34 93 181 5659
  • Italy + 39 051 054 5041
  • France + 33 1 7061 3014
  • Germany + 49 692 995 71149
  • Portugal + 351 21 366 5562
  • Mexico + 52 554 746 9798
  • Argentina + 54 115 984 3539
  • Brazil + 55 613 550 0485
  • Chile + 56 229 382 466

Car Rental FAQs

How can I get a quote for my next car rental?
To receive an updated quote, enter your rental details in our search engine. On the results page, you will be able to see which car rental companies have availability for your desired location and dates.

What are the requirements for renting a vehicle?
Each car rental company has its own specific requirements. To find out, enter your upcoming trip details in our search engine and check the rental conditions.

What is the minimum age to rent a car?
The minimum age to rent a car is generally 25 years old. Almost all car rental companies also offer cars for customers between 21 and 25 years old. To find out which ones, enter your age when requesting the car.

What documents do I need to present to rent a vehicle?
Generally, at the rental contract signing, you will be asked for a valid identification document, a driver's license, and a credit card in your name.

What types of insurance do you offer and what are their coverages?
Depending on the provider and chosen destination, our rates have different coverages. As a general rule, our prices include comprehensive insurance with excess, but in some cases, you may also find rates with no excess or rates without insurance included. Check the rental conditions under the "Insurance" section.

Can I rent a car without a credit card?
In some cases, you can rent a car with a Visa or MasterCard debit card in your name. To see which providers accept this payment method, activate the dedicated filter on the results page of your search.

What is the fuel policy? Do I have to return the car with a full tank?
Generally, our rates include a full-to-full fuel policy. However, as these policies may vary depending on the provider, we recommend checking the rental conditions at the time of vehicle search.

What is the cancellation and refund policy in case I need to cancel my reservation?
As a general rule, all our reservations can be canceled free of charge up to 48 hours before the start of the rental. Check the complete and updated cancellation policy in the "Provider" section of the specific vehicle's conditions.

What is the procedure for extending the rental duration?
To extend your rental, you can make a new reservation on our website or contact the car rental company directly.

Can I pick up a vehicle in one location and return it in another?
Yes, by entering the pick-up and drop-off locations in our search engine, you can see the availability and rates with the possible One-Way fee included.

Do you offer additional services such as GPS, child seats, or additional drivers?
Yes, once you have chosen the car, on the next screen, you can add all kinds of additional accessories. The fees for these extras will be paid on-site when picking up the vehicle.

What are the mileage restrictions for the rental?
Almost all our rates include unlimited mileage for your rental. If not, you will find the mileage limit and any additional cost per kilometer in the specific rental car's conditions.

Are there any restrictions for crossing borders with the rented vehicle?
Not all car rental companies allow their vehicles to cross borders. Check the rental conditions under the “International Travel” section for the availability of leaving the country of your rental start and any associated costs.

Can I request a vehicle with automatic or manual transmission?
In the search results, we will show you manual and automatic cars when available.